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Home > FAQ

All the products we create will bring value

We has a strong R&D team to focus on the leadership of the new trend with the application of light

There are 01 and 02 marks on light body and connector. Since the PCB is not centralized and pins aa 
are separated for positive and negative, the 01-pin connector can only fit into 01 end marked on

light body and likewise for 02-pin connector, please see below drawings for more details.

For our standard production run on models in our current line, we have an MOQ of 200meter/model. For sample order, the MOQ is 20meter/model. And regarding small project requests, please consult with our sales managers.
The maximum permissible distance between the lighting fixture and power supply is dependent on light fixture loading (length) and conductor size. The distance should be shorter for longer length of fixture (higher loading) due to voltage drop issue, the cable size should be increased or fixture length should be decreased to allow longer distance.
Please contact our sales department for further information.

CLEAR Lighting has a professional Customer Service Team backed by the QC, R&D and Manufacture Dept to take care of the warranty issue. If the claim information is complete and adequate, our Customer Service Team will send back analysis report within 3 working days and offer relevant solution.

Firstly we'll need your help to fill our 8D report, take pictures /videos about faulty and any other supporting documentation for the claim, and send the report to our sales representative or customer service staff. Samples may be returned back for inspection upon request by CLEAR Lighting.

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