Warranty
Clear Lighting® hereby warrants, to the original purchaser, Clear Lighting® finished products to be free of manufacturing defects in material and workmanship for a standard period of 3 Years for PVC products and 5 Years for Silicone products unless otherwise stated from the date of purchase, with an extended warranty available upon request. This warranty shall be valid only if the product is purchased from Clear Lighting®. During the warranty period, you are entitled to have the products repaired or replaced if the products fail to be of acceptable quality and damage under normal use. It is the owner’s responsibility to establish the date and warranty terms by acceptable evidence, at the time service is sought.
Warranty is applied by the Clear Lighting® in China. Clear Lighting® retains the right to review the justification of the claim. The limited warranty is subjected to the following additional conditions:
a. The product is properly handled, installed and maintained according to official latest instructions or manual of Clear Lighting® and applicable regulations and standards.
b. Purchaser must notify Clear Lighting® in writing of 8D CORRECTIVE ACTION REPORT to specially state the defect in question no later than 15 days after they were detected. Acceptance of the product shall not be denied on the grounds of insignificant defects. Claims for defects notified belatedly are excluded.
c. A copy of the purchase invoice of the concerned products must be attached to submit to Clear Lighting®.
d. The concerned products sample shall be returned back as required quantity to Clear Lighting® for inspection upon request, and sent to the following address:
Clear Lighting Co., LTD
Tiantou village, Shatian Town, Huiyang District, Huizhou, Guangdong Province, China 516269
This is not a service contract, and this warranty does not include maintenance, cleaning or periodic check-up. Parts not covered by this warranty include: fuses, external power supplies, third party items not manufactures by Clear Lighting®. During the period specified above, if any product covered by this limited warranty, Clear Lighting® determines to its satisfaction that such product failed to satisfy this warranty, Clear Lighting® will, at its own discretion, repair or replace the product or the defective part thereof. For purpose of clarify, “repair or replace the product or the defective part thereof” does not include any removal or reinstallation costs or expenses, including, without limitation, any labor costs or expense, shipping costs to return non-confirming products or any damages that may occur during the return of product to Clear Lighting®. A refund will not be provided for any warranty claim, but the purchaser may, at its discretion, require deducting the original purchase price of defective product or part from future purchase orders.
If Clear Lighting® chooses to replace the product and is not able to do so because it has been discontinued or is not available, Clear Lighting® may replace it with a comparable product. Clear Lighting® reserves the right to use new, reconditioned, refurbished, repaired, or remanufactured products or parts in the repair of replacement of any product covered by this limited warranty. Please note that lighting properties of replacement products may differ from the original product due to technical advancements and usage-related changes in the light flux and light color.
The warranty period is neither extended nor renewed if the product is repaired or replaced by Clear Lighting®.
Clear Lighting® reserves the right to make changes in design and/or improvements upon its products and accessories without any obligation to include these changes in any products theretofore manufactured.
Exclusion of Warranty:
a. Warranty period has expired.
b. Legal proof-of-purchase invoice or PO numbers are not provided, or are reasonably believed to have been forged or tampered with.
c. Damage caused by improper installation, wiring, storage, transportation, incorrect use, bending or operation not in accordance with the official latest instructions or manual.
d. Damage caused by unauthorized modification, dissection, soldering, or any deliberate damage or losses.
e. Damaged caused by the carrier in-transit, which will be handled under separate terms (Purchaser’s designated consignee is responsible for all eight claims; Clear Lighting® will be available to assist in such matters if proving forward service).
f. Accessories or attachments to the product that are not supplied or approved by Clear Lighting® and led to the damage.
g. The product is not used for the purpose for which designed or if any repairs, alterations or maintenances are made by any person not authorized by Clear Lighting®.
h. Product silk printed serial numbers, crimped waterproof ring show signs of tampering or removal.
i. Conditions demonstrating misapplication, under/over voltage situations, extreme environmental conditions beyond those defined in the product specification.
j. Abrasions and natural appearance variations (i.e. dusty, fouling, etc.) that do not affect the function of the product.
k. Direct or indirect losses caused by force majeure (i.e. vandalism, natural disaster, warfare, acts of terrorism, riots, fire, explosion, etc.).
Freight
Transportation cost for return product will be carriage paid (at the cost of the claimant). If the product was found to be defective after inspection, Clear Lighting® will reimburse the freight cost by deducting it from future order and bear the cost of replacement or repaired product delivery (Clear Lighting® will, at its own dissection, select the shipping way); if the product was found not to be defective or exclusion of warranty, the claimant shall bear all the return expenditures and need to re-purchase the product if requires replacement.
All products covered by this warranty were manufactured after January 1, 2012, and bear identifying code to that effect. This warranty is the only written warranty applicable to Clear Lighting® Products and supersedes all prior warranties and written descriptions of warranty terms and conditions heretofore published.
